Return & Refund
RETURN AND REFUND
When you receive the device/ an item, please, examine it carefully. If it is delivered to you damaged/unrepaired, you should inform Brandlab within 3 days of the receipt.
If you inform Brandlab later than 3 days of the receipt about the possible damage of the device/ item, we’ll have no liability. All Customer's statutory or any other rights are preserved.
You must return the item – in the same condition as you received it – within 30 calendar days of requesting the return. It's good practice to include tracking information (if available) when returning an item. Pack the item carefully. Include the packing slip, apply the postage label, and send the item back to us.
If the item you’ve received is not as described, the Seller is responsible for paying return postage costs.
If a Buyer changes their mind about a purchase and wants to return it, they will be required to pay the return postage costs. The Seller can provide a return postage address and additional return postage information for the Buyer. Please, contact us to agree on the postal service used and the cost before returning the item.
REPAIR SERVICE RETURN AND REFUND
A Customer agrees that when the device/ an item is received, it should be examined carefully by a Customer. If a Customer notices that it is delivered damaged/unrepaired, Brandlab should be informed within 3 days of the receipt.
A Customer agrees that if they inform Brandlab later than 3 days of the receipt about the possible damage of the device/ item, Brandlab will have no liability. All Customer’s statutory or any other rights are preserved.
If there is an unlikely event of having any defect coming with the repair which is covered by the warranty, please contact Brandlab and we’ll fix or repair the device for you for free or offer a refund for the service.